Compare: Belkasoft Screen Capturer vs. Other Screen Recording Tools

Troubleshooting Common Issues in Belkasoft Screen Capturer

1. Capture fails / app won’t start

• Action: Restart the app and your PC.
• Drivers: Update GPU and display drivers from the manufacturer.
• Permissions: Run as Administrator and ensure screen-capture permissions (Windows: Settings > Privacy > Screen; macOS: System Settings > Privacy & Security > Screen Recording).
• Conflict: Close other screen-capture/overlay apps (teams, OBS, game overlays, antivirus with screen blocking).

2. Black or blank recordings

• DRM sources: Protected content (streaming/banking) will record black—cannot be fixed.
• GPU selection: If you have multiple GPUs, force the app to use the integrated GPU (Windows: System > Display > Graphics > set app preference) or try the opposite (some GPUs work better).
• Full-screen apps: Run target app in windowed/borderless window mode.
• Hardware acceleration: Disable hardware acceleration in browsers/apps you’re recording.

3. No audio or poor audio quality

• Input selection: Choose correct microphone and system audio in app settings.
• Windows audio format: Set playback/record format to 44100 Hz, 16-bit (Control Panel > Sound > Device Properties > Advanced).
• Disable enhancements: Turn off sound enhancements for the device.
• Exclusive access: Disable “Allow applications to take exclusive control” in device advanced properties.
• Drivers: Update audio drivers.

4. High CPU/GPU usage / dropped frames

• Encoding: Lower capture resolution or frame rate (e.g., 1080→720, 60fps→30fps).
• Encoder: Switch between hardware (NVENC/Intel Quick Sync) and software (x264) encoders to find the best performance.
• Background apps: Close unnecessary processes; check Task Manager for resource hogs.

5. Output file won’t open or is corrupted

• Disk space: Ensure sufficient free disk space and write permissions to target folder.
• Output codec/container: Try exporting to MP4 (H.264) if other formats fail.
• Repair: Try importing the file into a video editor (some can repair) or use a dedicated MP4 repair tool.

6. Hotkeys or UI not responding

• Focus conflicts: Ensure hotkeys don’t conflict with system/global shortcuts.
• Run elevated: Run app as Administrator.
• Reassign: Change hotkey mappings in settings and re-test.

7. Webcam not detected or black webcam feed

• Selection: Select correct webcam in settings.
• Exclusive access: Close other apps using webcam.
• Drivers: Update webcam drivers; test in Camera app.
• Privacy: Enable camera permission (OS privacy settings).

8. Crashes or unexpected exits

• Logs: Enable or collect logs (if available) and check for error messages.
• Reinstall: Fully uninstall, reboot, reinstall latest version.
• Compatibility: Run in compatibility mode for older OS versions.

Quick checklist (do this early)

1. Restart PC and app.
2. Update app, OS, GPU, and audio drivers.
3. Run as Administrator and check OS privacy permissions.
4. Close conflicting apps (OBS, Skype, browser extensions, AV).
5. Lower resolution/frame rate or switch encoder if performance issues persist.

If these steps don’t fix the problem, collect app logs and system info and contact support with: OS/version, app version, GPU and audio device models, a brief reproduction steps list, and a sample faulty recording (if available).